Remove the Part of the URL and click on the Unlink Option

Then click on the Unlink button in front of the device that you want to remove and then confirm to unlink the device.

Now remove the “ ?isAuthRefresh=true” part from the end of the URL in the address bar.

Launch a web browser and navigate to the Microsoft Store Devices page.

The bug can be overcome by altering the URL of the website to enforce the required change. The issue at hand could be a result of a bug. Solution 1: Change the URL of the Website Microsoft Store Account Devices Wont Unlinkīefore proceeding with the solutions to unlink a device from the Microsoft account, try once again to check if you can remove the device by the regular method. For some users, the problematic devices were shown in the Microsoft Store management but were not visible on the Microsoft account devices page. In some cases, the unlink option was missing from the Microsoft Store Devices page. Some users reported that a single device was listed multiple times. The affected user encounters the issue when he tries to unlink a device from the Microsoft Store (usually due to a 10 devices limit) but fails to do so.

Moreover, the browser’s compatibility (if using a browser other than Microsoft Edge or Internet Explorer) may also cause the issue at hand.

The devices will not unlink from the Microsoft Store if you are trying to remove a device belonging to a family account and you are not an active user of the device.

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